yoshi Casino & Sportsbook FAQ
Users of yoshi ask about account setup, payment methods, game rules, loyalty mechanics, security practices, and how to contact our support team. This FAQ addresses the most common questions so you can navigate your account with confidence and understand how our platform operates.
We have organised answers by topic so you can find what you need quickly. If your question is not covered here, or if you need help with a specific account issue, use the Help menu in your yoshi dashboard to open a support ticket. Our English-language support team responds during business hours. For detailed legal and compliance information, please review our Legal Notice and Terms & Conditions
Before you open an account or deposit funds, take time to understand our account verification process, payment options, and withdrawal flow. We require full KYC verification (government ID, proof of address, phone confirmation) before any deposit or promotional claim. Your account security depends on you keeping your login credentials confidential and enabling two-factor authentication when available.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment
- Game rules and mechanicsfootball betting, live-dealer tables, slots, esports markets, RTP and settlement
- Security and account careaccount protection, two-factor authentication, jurisdiction notice, support contact
Find answers to frequently asked questions about your yoshi account, payments, games, and support. If you need further help, contact us via the Help menu in your account dashboard.
Account and registration
On the yoshi Member login page, click the "Forgot password?" link. Enter the email address or username associated with your account. We will send a password-reset link to your registered email address. Click the link in the email to create a new password. The link expires after one hour, so act quickly. Your new password must be at least eight characters long and include uppercase, lowercase, and numerical characters. If you do not receive the reset email within five minutes, check your spam folder or contact our support team via the Help menu in your account dashboard.
Log in to your yoshi account and navigate to your Account Settings. You can update your email, mobile number, and notification preferences (on or off for promotional messages). For account pause or temporary suspension requests, contact our support team via the Help menu — we will review your request and apply restrictions as appropriate. Account changes take effect within one business day. If you have security concerns or suspect unauthorised access, reset your password immediately and contact support. We recommend enabling two-factor authentication if it is available for your account tier.
Payments and transactions
yoshi does not charge deposit or withdrawal fees. However, your bank or payment service provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) may apply transaction fees based on their own terms. We recommend checking your payment method's fee policy before you transfer funds. Deposits typically appear in your yoshi account within minutes. Withdrawals are subject to verification review and may take up to five business days to settle, depending on your bank and transaction volume. If a withdrawal does not appear after this window, contact our support team with your transaction reference number.
Yes. yoshi accepts direct bank transfers via e-wallet, mobile banking, local payment, and online payment. To deposit, log in to your yoshi account, select "Deposit", choose your bank, and follow the payment instructions. Direct transfers typically arrive within minutes during business hours. You can also deposit using digital wallets: e-wallet, mobile banking, local payment, online payment, e-wallet, or scan a mobile banking code. Choose the method that suits you best. For withdrawals, funds return to the same payment method you used for deposit. If you need to change your withdrawal method, contact support via the Help menu.
Free bets and free spins are promotional offers credited to your yoshi account when you meet eligibility criteria (e.g., first deposit, reaching a loyalty tier, or during seasonal promotions like Idul Fitri or Nyepi). Free bets can only be used on sports markets; free spins only on designated slot games. They appear in your account's "Promotions" or "Bonus" section after the eligibility condition is fulfilled. Free-bet and free-spin winnings are subject to terms (e.g., settlement rules, no-withdrawal restrictions). Read the promotion terms carefully before claiming. Our support team can explain any promotion if you are unsure of its conditions.
Game rules and mechanics
RTP stands for Return to Player. It is a percentage that represents the average amount a slot game returns to players over thousands of spins. For example, if a game has an, it theoretically returns 96 cents per dollar wagered over the long run. Each yoshi slot game (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) displays its RTP in the game information menu. RTP is calculated using a certified random number generator (RNG) that ensures fair and independent outcomes on every spin. A higher RTP does not guarantee a win on any single spin — outcomes remain random. We publish RTP data transparently; check the game details before you play.
Football markets on yoshi (Liga 1, Piala AFF, Piala Indonesia, Champions League, Premier League) settle according to the official match result from the relevant league or tournament body. We use only recognised sources for settlement. Once the match ends and we confirm the official result, all bets settle automatically within minutes. Settlement is final and cannot be reversed except in cases of manifest error or fraud. If you believe a bet has settled incorrectly, contact our support team with your bet reference number and match details. Settlement timings are listed in each market's rules.
Support and security
Log in to your yoshi account and select the Help menu from the dashboard. Choose a topic that matches your issue (e.g., Account, Payments, Games, or General Inquiry). Fill in your question or describe the issue in detail, then submit. You will receive a ticket reference number and a confirmation email. Our English-language support team will respond during business hours. Response time is typically within four hours during working days. For urgent account security issues, flag your ticket as "High Priority" and include as much detail as possible. You can also check your ticket status anytime by returning to the Help menu.
If you suspect unauthorised access or fraudulent activity on your yoshi account, act immediately: reset your password using the "Forgot password?" link on the login page, enable two-factor authentication if available, and contact our support team via the Help menu. Flag your ticket as "Security Issue" and provide as much detail as possible about the suspicious activity (dates, transaction types, IP addresses if known). Do not share your login credentials with anyone. We will investigate and take appropriate action, which may include account suspension, transaction reversal, and reporting to authorities. Keep your email and phone number up to date so we can reach you quickly if we detect suspicious activity on your account.